I'm not sure what material I want, can I get samples?
Yes, you can order samples of 5 picks of your choice for $5 (includes shipping). Just call us at 1-877-PLAY-GUITAR, and we'll help you decide on the materials and gauges that would best suit your wedding needs.
How can I be sure my pick looks its best?
We can only print as good as your art is, so make sure your image has a high resolution, clean lines, and still looks good at 1". Also printing it out on your home printer to preview it for yourself before you submit it to us is a good idea.
I don't have a design but I want custom picks ...
Don't despair! We have a clip art library within our Custom Designer for you to pick through (no pun intended). We even have a section of clipart specifically for wedding pick designs!
How many colors is "full color"?
When we talk about full color, we mean that you may use an unlimited amount of different colors. The key to a good "Full Color" pick, however, lays in the simplicity of the design. Remember, the more colors that you use, the harder it becomes to distinguish them on something as small as a guitar pick. But that said, be creative & don't hold back.
Can I buy picks without an imprint?
No, we do not sell blanks. You may, however, buy picks with our logo on them at your local music store or online music retailers such as Music123, Sam Ash, Guitar Center or Musician's Friend.
Can I get less than 30 picks?
No. In fact, we are set up to produce Custom Picks in batches of 100, so providing our Text-Only picks in batches of 30 is primarily to help new customers try our quality picks without a high-cost risk. The happy result of this however, is that this creates satisfied repeat customers.
Do you offer discounts on large orders?
Yes we do! For quantities higher than what we show on our website, please call us toll free at 1-877-PLAY-GUITAR for a quote.
How do I know if you received my order?
We will confirm receipt of your order and shipment of the order via email. You will also see the amount of the order in your confirmation message.
Do all orders go out in under 48 hours?
Most of our orders go out within 48 hours. Orders may take longer if they have more complicated art, or if we need to contact you with a question about your order. Also, four of our new materials, Black Celluloid, Glow in the Dark, Hot Stamp Foil and Colored Pearl, have a longer imprinting time due to the unique nature of the material.
*Be warned, these four materials may take 4-6 weeks or more to be Custom Imprinted.
Can I cancel my order?
No. Once you have designed your pick and submitted your payment information, setup is begun almost immediately to imprint your Custom Picks. Because of the time and cost involved in this preparation, we cannot cancel orders once they have been submitted.
Do you ship overseas?
Yes, we do. The shipping cost will be calculated upon checkout and starts at $14.00 for under 400 picks.
What is your return policy on custom picks?
Our custom pick designer was built to put you in control of how your pick turns out. This way you know exactly what you are getting. Due to this we do not accept any refunds or exchanges on Custom Guitar Picks.
*Exceptions: If Clayton, Inc. spells your imprint wrong, or puts it on the wrong material or gauge we will re-do the job at no charge. All returned orders require an RMA#, which is issued over the phone, otherwise the return will be rejected.